This policy applies to domestic (Australia) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. shipping costs:
A$75.00 and up Free Delivery Australia Wide!
B. Transit, Handling & Order Cut off Time Domestically:
In general, domestic shipments are in transit for 2– 8 days (Monday to Friday). The order cut-off time will be 2 pm AWST. Domestic order handling time is 1 -2 business days (Monday to Friday).
C. Delivery Terms:
We mainly use Courier Please and AUSPOST to deliver your product. We are not responsible if you gave us a wrong address. We are also not responsible if Courier Please or AUSPOST or other Shipping Carriers is unable to deliver or gain access to the address you supplied.
D. Change of Delivery Address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at admin@flexico.com.au or Call Us at +61 411 122 720
E. Cancellations:
There are no cancellations allowed. Please refer to our refund/exchange policy.
F. Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
A message to you
We know you are excited to receive your delivery from Pain Relief Australia, and we are excited to get it to you! That is why we do our best to ensure the delivery is as quick as possible to ensure you get your items fast.
Due to COVID-19 we are experiencing slightly longer delivery times. We are working hard with the people in our warehouses to get each order out as quick as possible. For any inconvenience caused we apologise, this is something that will change in the near future.
Customer Support
Email: admin@flexico.com.au
Phone No: +61 411 122 720
Hours of Operation: 9am-5pm
Address : 1/32 Bushland Ridge, Bibra Lake WA 6163, Australia